Google Ads Tests Paid Customer Support Options

Google is testing a paid version of customer support for its advertisers who use Google Ads. Google said this is a “paid pilot” where its “smallest customers can receive specialized, one-on-one support, tailored to their specific needs.”

Google did not post anything about this on their blog or support channels, but a Google spokesperson emailed us at Search Engine Land about this.

Google said this paid pilot is based on “customer feedback” where Google Ads is experimenting with options “to improve and rethink our Ads customer experience,” the company told us.